Customer Service and Tourism
Snapshot of Concepts
Feedback, follow-up, blogs, cross-cultural training, hospitality basics.
Customers will often recognize your customer service more than they recognize your product.
Whether you own a B&B or an eco-tourism guiding service, a fishing charter or roadside bakery, customer service is a key factor in determining your long-term success. Word-of-mouth marketing is a powerful force affecting your clientele base, so a savvy owner knows that making customers feel good is good business, and customers feel good when they're treated well.
We can help you improve your customer service skills, and show you how to coach your employees to do the same — which in turn improves your bottom line.
Customer Service and Tourism training is available as a workshop or a one-on-one counseling service.